What Social CRM Is and Why Your Business Needs It

What Social CRM Is and Why Your Business Needs It

Today’s customers expect more than outstanding service; they want engagement with companies on social media. Choosing a social CRM system that tracks and simplifies the process of interacting with customers on social media is the ideal solution. Zoho partners...
What Is A CRM and Who Uses It?

What Is A CRM and Who Uses It?

CRM stands for “customer relationship software.” It’s a contact database that does so much more. A Zoho CRM developer is an expert at creating solutions that allow businesses to fully realize the benefits of a CRM platform.  A CRM gathers information from across...