ZOHO SUPPORT & DEVELOPMENT

Premium Support
Package built for
ongoing Zoho success.

Lock in a discounted rate, a guaranteed SLA, and a weekly strategy call with our Zoho experts. Use your hours flexibly across agile support, fixed-bid projects, or new development — all under one retainer.

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$200/hr

DISCOUNTED RATE

$2K

Minimum Spend

Weekly

Strategy Call

SLA

GUARANTEED RESPONSE

 

WHAT’S INCLUDED

 

Reliable Zoho Expertise,

On Retainer.

SLA on Support Response

Guaranteed response times so your team is never left waiting when issues arise.

Discounted $200/hr Rate

A meaningful discount off our standard published rate of $250/hr for retainer clients.

Apply to Project Work

Hours fund agile support or fixed-bid project engagements as needed

Weekly Strategy Call

A standing call with your Catalyst team — and it’s not billed against your hours.

Hours Roll Month-to-Month

Unused hours carry forward through the year — no rushing to “use it or lose it” each month.

Direct Access to Experts

Skip the queue. Work directly with the Zoho consultants who know your build

 

PROCESS

How
The Engagement Works

Commit

Choose your monthly hours with a $2,000 minimum spend. Larger commitments are welcome.

Engage

Use hours for support tickets, development, or weekly check-ins, whatever moves you forward

Roll Forward

Unused hours roll month-to-month within your annual term — banked for when you need them.

PRICING

Transparent Pricing &
Engagement Terms

Support Package Rate

$200/hr $250/hr

Minimum Monthly Commitment $2,000/month
Including Weekly Strategy Call (unbilled)
Month-to-month Hour Rollover
Annual Reset of Unused balance forfeits
Eligible Use of Hours Support, dev, or fixed-bid
Important Notes
Standard published rate is increasing to $250/hr — the $200/hr rate is reserved for active support package clients.
SLA terms on response times are formalized in your engagement agreement.
Hours accumulate month-to-month but reset on the anniversary of the agreement; remaining balance is forfeited.
Hours may be redirected to fixed-bid project work at any time, subject to scoping

Ready to lock in your
support package?

Let’s talk through your hour commitment and get your engagement started.

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