FAQs

Some of our knowledge at your fingertips.

Will there be downtime during the website migration?

No, we will move your website before repointing your domain. That way, both your new and old hosts will show your website during the changeover.

How long does a migration take?

Website migrations might be very quick – under an hour – or take up to day if there are a lot of files or some migration bugs.

Can Catalyst Connect transfer my domain?

Of course, though you’ll need to help us as the process is regulated and may need your input. More than happy to guide you though (included in the website move).

As part of my website care plan, will Catalyst Connect handle DNS updates?

Yes, if you like. Just give us your domain provider logins and we can handle the DNS change. We can reduce the TTL in advance also.

I don’t know how my site fits together. Can you still help?

Yes. It’s common that we have to help users gather login credentials and work out custom setups.

I’m interested, but I have more questions. Who can I talk to?

That’s great. Please press the Schedule a Consult button, and complete all the steps.

Do I need to have an autoresponder to a ticket?
Which vault secrets can a user access?

Go into user management and define which secrets the user can access.

Where is the account image located?

The image will be the image that is uploaded under Account.

Which Zoho One Apps are available?

CRM, Books, Project, Vault, Subscriptions, Desk.

Ready To Get Started?